I lost my characters after upgrading from free.

[31350795-9F11-4B1B-B8EC-C1]

I upgraded my account from free by buying the game. Afterwards my characters I played were gone. It's still the same mail adress. I really would love my characters back.

[Dayra.74051619471961]

That's rather matter for the support than the forum: https://help.guildwars2.com/hc/en-usAnd do yourself a favour (better chances of faster help), describe in more detail how you upgraded your account.

Btw. this is the German-Speaking Forum, which means

• Rarely anyone from ANet looks into it
• German should be used here

[Mortiferus.6074]

@31350795-9F11-4B1B-B8EC-C1AB0223132C schrieb:I upgraded my account from free by buying the game. Afterwards my characters I played were gone. It's still the same mail adress. I really would love my characters back.

Are you sure you have upgraded your free to play account and not created a new one?